Privacy Policy

Chestone Properties Ltd ("Chestone", "we", "us") is a real estate agency based in Nairobi, Kenya, offering curated property listings and consultancy services through this website, our WhatsApp line, and our Facebook and Instagram pages. This policy explains what information we collect across those channels, how we use it, and the choices you have.

We collect information you provide directly to us, including:

• Contact and enquiry details — your name, phone number, and the content of your messages when you enquire about a property via WhatsApp, email, or a form on this site.
• Conversation history — messages exchanged with our team or our WhatsApp assistant while discussing a listing, scheduling a viewing, or qualifying your requirements (budget, preferred area, timeline, and similar details you choose to share).
• Booking details — when you schedule a property viewing, the date, time, and property you selected.
• Basic usage data — standard technical information (such as pages viewed and general device/browser type) collected automatically to keep the site running reliably and secure.

We do not knowingly collect payment card details, national ID numbers, or other sensitive personal data through this site or our WhatsApp line.

• To respond to your property enquiries and connect you with a consultant.
• To schedule and manage property viewings you request.
• To understand what you're looking for so we can recommend relevant listings, including through automated qualification of enquiries received on WhatsApp.
• To follow up with updates on properties, pricing, or availability you've shown interest in.
• To maintain the security, performance, and reliability of our website.

We do not sell your personal information. We share it only with:

• Service providers that help us operate — for example, Meta (for WhatsApp, Facebook, and Instagram messaging), our website and image hosting infrastructure, and analytics tools — each solely to provide the service we use them for.
• Property developers or partners, only where necessary to progress a specific enquiry or booking you've made, and only with your context in mind.
• Authorities, where required by Kenyan law or a valid legal process.

This site uses minimal local browser storage to remember simple preferences, such as your chosen currency display (KES or USD). This information stays on your device and is not shared with us or any third party. We do not use advertising trackers on this site.

We retain enquiry and conversation information for as long as reasonably necessary to assist you and maintain a record of our business dealings, and no longer than needed for those purposes or as required by law.

You can ask us at any time what information we hold about you, request that we correct it, or request that we delete it, by reaching out via WhatsApp or emailing info@chestoneproperties.com. We will respond within a reasonable time.

Our services are intended for adults seeking property in Kenya. We do not knowingly collect information from children.

We may update this policy from time to time to reflect changes in our practices. The "last updated" date below will always reflect the most current version.

Questions about this policy or your information can be sent to info@chestoneproperties.com or via WhatsApp at +254 726 111133.